The best way to reach us is through our contact form here: 👉 https://wemaketshirts.net/contact We’re a small team processing a high volume of custom orders every day. To keep everything accurate and organized, we handle communication through our online system rather than a public phone line. If your situation requires a phone call, just let us know in your message — we’re happy to call you back when needed.

Our typical turnaround time is 10–12 business days (weekends and holidays not included). Every order goes through a full artwork review, professional print preparation, and quality control process before production. We don’t just print and ship — we carefully prepare each job to ensure it leaves our shop looking exactly the way it should. This attention to detail is a big reason our turnaround isn’t instant, but it’s how we maintain consistent, high-quality results. Turnaround can vary depending on artwork readiness, order complexity, approvals, and seasonal volume. In most cases, we can accommodate special timelines. If you need your order sooner than 10–12 business days, please tell us your need-by date when you inquire or before placing your order. We can’t guarantee rush turnaround unless we confirm availability ahead of time.

Yes — in many cases we can rush orders, sometimes even as quickly as same day service. Rush availability depends on factors like current production volume, artwork readiness, and order complexity. The sooner we know your timeline, the better we can plan to accommodate you. If you’re on a deadline, tell us your need-by date when you contact us. We’ll always do our best to make it happen.

We don’t offer full custom creative design-from-scratch services. Our focus is on producing high-quality apparel rather than acting as a design agency. That said, there are many great tools online — including Canva, ChatGPT, and other design platforms — that can help you quickly create artwork. In many cases, we can work from screenshots, inspiration photos, mockups, or illustrated ideas. Send us what you have, and we’ll let you know how we can help bring it into production.

Yes — we’re happy to meet in person by appointment. All orders go through our sales team, and they aren’t always in the office. The best first step is to contact us through our form so we can schedule a time to meet and give you our full attention. Please note that we don’t warehouse products for in-person browsing. Most ordering is handled digitally so we can keep pricing accurate and production efficient.

very order is custom, so pricing depends on things like apparel style and brand, sizes, decoration method, quantity, artwork, and your timeline. The good news is we work with a wide range of budgets and can usually recommend options that fit what you’re trying to accomplish. Our goal is to find the best balance of quality, price, and turnaround for your project. All jobs are custom quoted so you get accurate pricing — no surprises and no obligations

If you’ve received a lower quote from another company, feel free to share it with us. In many cases we can meet or beat competitor pricing. That said, extremely low prices often come with tradeoffs in turnaround time or decoration quality.

Our goal is to make sure you’re taken care of and confident in the final product. While we don’t offer a formal price-match guarantee, we review competitor quotes on a case-by-case basis and do our best to remain competitive whenever possible.

Because all products are custom-made, we cannot accept returns for sizing or change-of-mind decisions.

If there is a production defect or error on our end, we will absolutely make it right. Customer satisfaction matters to us, and we stand behind our work.